Terms &
Conditions.

IMPORTANT NOTICE

1. Please read our terms of use carefully. Your use of this web site and any of the services offered on this web site will be subject to the then current version of our terms available on this web site at the time of your use. If you do not accept our terms of use, you may not access our web site or use any of the services available via our web site.
2. Our terms contain specific provisions to limit our liability. These terms have been set out in capital letters. You should pay particular attention to these terms since they limit your ability to recover losses that you may incur in connection with your use of our web site.
3. If you are not yet 18, you may not order any products from us and you must obtain your parents’ or legal guardians’ advance authorisation, permission and consent to be bound by our terms of use prior to you accessing our web site, using any of the services on our web site or participating in any of the activities offered. If you are under 18 and fail to obtain such consent you may not access our web site, use the services or participate in the activities available via our web site.
4. We may change our terms of use from time to time. Such changes will take effect as and when published. Therefore, you should keep up-to-date with their content and read these terms of use at all times prior to using this web site since the then current version of the terms will apply to your use.

Should you have any questions regarding this site’s terms of use, please contact us at [email protected] or +27 (0)21 874 1648

Part A: General Information and Terms

1.GENEREAL INFORMATION

For your convenience, we have listed below some general information about ourselves:

• “We” are Rupert & Rothschild Vignerons (Pty) Limited and “us” and “our” have a corresponding meaning herein.
• We are a private company incorporated in accordance with the laws of the Republic of South Africa with registration number 1984/006568/07.
• Our chief executive officer is Johannes Christoffel Bekker.
• Our postal address is PO Box 412, Franschhoek Valley, 7690, South Africa.
• Our address of establishment is at Fredericksburg Farm, Klapmuts Road, Simondium, South Africa and we will accept service of all legal documents there.
• Our telephone and facsimile numbers are Tel: +27 (0)21 874 1648.
• Our e-mail address is [email protected]
• Our VAT number is 4200149765.
• Our webmaster can be contacted at [email protected]

2.DEFINITIONS IN THESE TERMS OF USE:

• Products means any goods or other products that are made available by us via this website;
• We, us and our means Rupert & Rothschild Vignerons (Pty) Limited (and, unless the context indicates otherwise, its owners, employees, suppliers, internet service providers, agents and affiliates);
• You mean the user of this website;
• Hyperlinks, which are not operational, will not in any way detract from the validity and interpretation of the terms;

3.GENERAL CONDITIONS OF USE FOR THIS WEB SITE

1. You must be over the age of 18 and able to conclude binding contracts to place orders with us. If you do not comply with the aforesaid you may not place any orders for Products on this web site. We may require you to provide us with suitable documents proving your age and/or legal capacity prior to accepting any order from you.
2. You may submit orders to us by completing our standard online order form and submitting same to us in the prescribed manner. Our web site ordering process will provide you with an opportunity to review the entire transaction, to correct any mistakes and to withdraw from the transaction before finally submitting your order.
3. Once submitted, your order will constitute an offer on the terms and conditions contained in these terms of use that is open for acceptance by us to conclude a binding agreement with you. No conflicting terms or conditions incorporated by you in your order will form part of any agreement concluded between us. Upon receipt of your order, we will try to send an acknowledgement by electronic mail to the address specified in your order to confirm that your order has been received. Such acknowledgement will not constitute acceptance of your order and no binding contract will come into being as a result thereof.
4. Once we have assessed your order we will send a notice to you indicating our acceptance or rejection of your order. Such notice will be sent to you by electronic mail to the address specified in your order. A legally binding contract will be formed between us upon the earlier of (i) our sending of such a notice accepting your order to you, or (ii) our delivery to you of any of the Products ordered. We reserve the right to reject any order placed by you and we will notify you by electronic mail if this is the case.
5. Please note that while we will try to send to you an acknowledgement and notice of acceptance or rejection for every valid order we receive from you, we cannot guarantee that such acknowledgements and notices will be received by you, nor that, if they are received by you, that they will be legible and uncorrupted. Your failure to receive such acknowledgement or notice will not affect the validity of the agreement concluded between us in respect of an order.
6. If you do not receive a confirmation notice after submitting your order, or if you experience an error message or service interruption after submitting your order, you should confirm with us whether or not your order has been received and processed. Only you may be aware of any problems that may have occurred during the ordering process. It is your responsibility to ascertain if we received your order.
7. The information you have submitted with your order will be processed as you have provided it. If you realise that an error has been made or that you need to make a change to such information, you should contact us immediately. Please remember that no refunds are possible for losses resulting from such error.
8. A complete record of your order will be sent to the email address you provide to us during the ordering process. You should retain such record. We will also retain records of completed orders previously placed by you via this site for a period of at least 6 (six) months, but they will not be available on this site. For access and information on such records you can contact us at [email protected] or +27 (0)21 874 1648.
9. If any problems arise in respect of delivery or the handling of your orders please contact us at [email protected] or +27 (0)21 874 1648.

Part B: Ordering Terms

1. ORDERING PROCESS

For your convenience, we have listed below some general information about ourselves:

1. You are solely responsible for any and all telephone usage and rental fees and/or internet access service fees that may apply to your use of this web site and the services offered on it.
2. You may not access this site for any purpose other than for utilizing the services offered on it in the normal manner. You may not access our site for the purposes of redistributing or otherwise using any of our content for your own business purposes unless you are expressly licensed thereto by us in writing. You may not use your access to this site in a manner that would bring us, our business and/or any of our affiliates into disrepute. Furthermore, you may not access this site for unlawful purposes or use it in a manner which infringes our rights or the rights of any other person or restricts or inhibits the use of or enjoyment of this site by any other person. In this regard, you must comply with the laws, regulations and codes of conduct applicable to your use of this site. You may not to post or transfer any material to our web site that is unlawful or violates any third party’s rights or which is obscene, misleading, inaccurate, defamatory, illegal, in breach of any copyright or other intellectual property right, or damaging to data, software or the performance of our or any other parties’ computer system. We may remove any content you have submitted to this site and/or suspend your access to any part of this site at any time without notice.
3. We do not usually monitor, edit, control or filter the content submitted to this site by our users. Such content, including as may be found in blogs, forums, chat groups, comment sections and bulletin boards, do not represent our views and we have not authorized or endorsed such content. Such content should also not be viewed as professional advice of any kind, be it medical, legal, financial or otherwise. Please notify us if you have a complaint about the activities of or content submitted by a user of this site.
4. We do not distribute or endorse any products, services or events posted, promoted and/or listed on our site other than the products and services we supply ourselves and our display of such products, services or events should not be construed as any form of endorsement thereof. All arrangements regarding such products, services and events are to be made directly with the supplier thereof.
5. Notwithstanding that this site may contain links to third party web sites and that some third party web sites may contain links to this site we do not control, endorse or approve the activities or content of any such third party web sites. Please contact the relevant web site proprietor if you have a complaint about the activities or contents of a third party web site.
6. Proprietary rights (including without limitation, the trade marks, copyright and patent rights) in the components of this site belong to us and our licensors, including in the compilations, collective works and derivative works created incorporating the content of our users. The individual content you may submit will remain your property, but you grant us an irrevocable, perpetual, worldwide, transferable, sub-licensable and royalty-free license to use such content free from any restriction and on the basis as if we were the owners thereof, including by modifying, reproducing, compiling, publishing, publicly performing, distributing, broadcasting and promoting it.
7. The downloading and use of data contained on this web site is done at your sole discretion. You should independently verify the completeness and reliability of information provided on or via this site. Also be aware that viruses or code which may have a harmful effect on your computer system could be transmitted to you. You are responsible for implementing suitable protection mechanisms to prevent such harm from occurring.
8. Access to our web site services is provided to you free of charge. Reliance on and use of our web site, content and services are therefore at your own risk. In no event will we be liable to you for any loss or damage of any kind in contract, delict (including negligence), statute or otherwise arising in connection with your reliance on or use of this site or the content or services provided, save to the extent that such liability cannot be excluded by applicable law or the contrary is expressly stated.
9. We also reserve the right, without notice and in our sole and absolute discretion, to make changes to any parts of the site inclusive of changes to these terms of use including those relating to our ordering service. It is your responsibility to review our terms of use on each occasion prior to making use of this site and our ordering service. If you continue to use this site after our amended terms of use has been posted on the web site, it will constitute a deemed acceptance of such amended terms of use. We specifically reserve the right at any time to change or discontinue without notice, any aspect and/or feature of this web site.
10. You may be required to choose a user name and a password when registering for some of our services. You are responsible for keeping such user name and password secret. You accept that you will be personally liable for all transactions concluded using such user name and password.
11. We are committed to protecting your privacy. We will collate the information which you give to us to provide you with services and personalize your use and visits of this site. We may also use such information to inform you, the user, about changes in the services we offer and/or about features we think you would find of interest. We may also permit the affiliated entities in our company group to inform you about products or services they offer that might interest you. By giving us this information, you consent to our use of it for these purposes and for the purposes outlined in our Client Information Processing Policy, including for the purpose of processing your orders and instructions. For further information regarding our treatment of your personal information, you are referred to our Client Information Processing Policy.
12. We have to protect our business and secure our systems. Consequently, you should note that we may monitor and keep records of any communication that you may send to or receive via our web site and we may use, publish and disclose such communications for any lawful purpose. This may include our filtering of incoming and outgoing electronic data messages to identify, limit and/or prevent the transmission of unlawful or otherwise undesirable material or content.

2. DESCRIPTION AND PRICING

1. The main characteristics of all Products offered via this web site are contained on the web site. We try to ensure that all Products that appear on this web site are displayed and described completely and accurately. Kindly notify us immediately if you become aware of any omissions or inaccuracies pertaining to such display and description.
2. The supply of Products (including pursuant to any special promotion) displayed or made available via this web site depends upon the availability thereof. All prices displayed on this web site are in South African Rand and apply only to delivery in the Republic of South Africa. We may without prior notice change the price, discontinue the availability or change the description of Products or special promotions that are displayed on or made available via this web site. Special promotions may be subject to certain additional terms and conditions which will be clearly set out.
3. All prices indicated as applying to Products on this web site will include VAT but exclude any other taxes and duties such as customs duties, which, unless otherwise indicated, will be charged separately.
4. All prices indicated as applying to Products on this web site will be exclusive of delivery fees which will be separately charged to you in respect of all deliveries in accordance with the specified rates.

PAYMENT

We will not be obliged to deliver any Products to you prior to receiving full payment of the full agreed purchase price payable for such Products. You will be required to provide the necessary payment account details (such as credit card details) and to authorize payment of the amounts payable for the Products ordered when submitting your order. By submitting an order to us, you authorise us to debit your designated account with the relevant amounts due for the Products ordered. Such authorization will allow us to obtain payment at any time after our after our acceptance of your order, although such acceptance may be prior to our delivery of such Products. Should we be unable to duly effect such payment for any reason your order may be cancelled. You warrant that you are duly authorised to make payments from the account designated by you. You also authorise us to pay all amounts to be refunded to you into such account.

1. We will not be obliged to deliver any Products to you prior to receiving full payment of the full agreed purchase price payable for such Products. You will be required to provide the necessary payment account details (such as credit card details) and to authorize payment of the amounts payable for the Products ordered when submitting your order. By submitting an order to us, you authorise us to debit your designated account with the relevant amounts due for the Products ordered. Such authorization will allow us to obtain payment at any time after our after our acceptance of your order, although such acceptance may be prior to our delivery of such Products. Should we be unable to duly effect such payment for any reason your order may be cancelled. You warrant that you are duly authorised to make payments from the account designated by you. You also authorise us to pay all amounts to be refunded to you into such account.
2. If you elect to pay using a bank issued credit or debit card (“Bank Card”), such payment transaction will be processed by third party payment processors and will be subject to their security and processing policies, which you will be able to view prior to confirming payment instruction. No Bank Card details are stored or processed on this website.

DELIVERY

1. We only deliver Products within certain designated areas. If your specified delivery address does not fall within these areas we will not be able to deliver the applicable Products ordered to you. Unless a delay in delivery is agreed between us in writing, you agree that delivery of all Products ordered may commence immediately.
2. If your specified delivery address is within our designated delivery areas, we will endeavour to deliver Products within a reasonable time of your order. Delivery will usually occur on Business Days during our business hours and we will endeavour to arrange such delivery with you in advance. All such arranged times are estimates only and you should not rely on such times. We will not be liable for failing to deliver at the pre-arranged time.
3. You agree to accept delivery and make payment for the ordered Products actually delivered to you, notwithstanding that we are unable for any reason to deliver to you all of the Products ordered. We will notify you if we are unable to deliver any Products ordered as soon as we become aware thereof and in such case we will fully refund you the purchase price paid for such undelivered items within 30 days of such notice.
4. Upon delivery of Products, you or any person accepting delivery on your behalf will be required to sign a copy of the delivery note showing the items delivered, the delivery fees, VAT and the amount already paid and any amount still payable in respect of such Products. We are entitled to assume that anyone other than yourself who receives delivery of the Products at the specified delivery address is authorised to accept delivery on your behalf.
5. We are entitled to charge additional delivery fees for failed deliveries to the specified delivery address if nobody is present to accept delivery at a prearranged time.

5. RISK AND TITLE

Risk in the Products ordered shall pass to you upon delivery to you or upon delivery at the specified delivery address to anyone accepting delivery on your behalf. Ownership and title in the Products purchased by you shall remain with us until they are delivered to you and payment for such Products has been received in full at which time they shall pass to you.

6. CANCELLATION AND RETURNS POLICY

1. You may cancel any order for Products submitted via this web site at any time prior to our shipment thereof by sending a cancellation notice to [email protected] or calling us on +27 (0)21 874 1648. When you cancel an order you must provide us with the applicable order reference number. We will refund you within 15 Business Days of cancellation any amount paid to us in respect of such cancelled order provided that we will be entitled to retain any delivery costs already incurred to ship the relevant Products to you.
2. You may within 10 days after taking delivery of the Products return, at our expense, any Product to us which does not conform in all material respects to the description of such Product as it appears on the web site and we will provide you with a full refund in respect of the non conforming Product.
3. You agree to accept delivery and make payment for the ordered Products actually delivered to you, notwithstanding that we are unable for any reason to deliver to you all of the Products ordered. We will notify you if we are unable to deliver any Products ordered as soon as we become aware thereof and in such case we will fully refund you the purchase price paid for such undelivered items within 30 days of such notice.
4. Upon our request, you must return to us any unconsumed Product provided to you pursuant to an order in exchange for a full refund of the relevant purchase price if we are obliged by law to recall such Product.

6. CANCELLATION AND RETURNS POLICY

1. You may cancel any order for Products submitted via this web site at any time prior to our shipment thereof by sending a cancellation notice to [email protected] or calling us on +27 (0)21 874 1648. When you cancel an order you must provide us with the applicable order reference number. We will refund you within 15 Business Days of cancellation any amount paid to us in respect of such cancelled order provided that we will be entitled to retain any delivery costs already incurred to ship the relevant Products to you.
2. You may within 10 days after taking delivery of the Products return, at our expense, any Product to us which does not conform in all material respects to the description of such Product as it appears on the web site and we will provide you with a full refund in respect of the non conforming Product.
3. You agree to accept delivery and make payment for the ordered Products actually delivered to you, notwithstanding that we are unable for any reason to deliver to you all of the Products ordered. We will notify you if we are unable to deliver any Products ordered as soon as we become aware thereof and in such case we will fully refund you the purchase price paid for such undelivered items within 30 days of such notice.
4. Upon our request, you must return to us any unconsumed Product provided to you pursuant to an order in exchange for a full refund of the relevant purchase price if we are obliged by law to recall such Product.

7. SECURITY

We will try to ensure that sensitive payment information (such as your credit card details) provided to us are suitably protected. For such purposes we will implement reasonable security measures which may include cryptographic techniques to protect such information. However, we cannot guarantee the absolute security of any information you transmit to us or that is transmitted to you or any other person.

8. LIABILITY

1. In no event will our aggregate liability for the claims arising in connection with any order exceed the part of the purchase price actually received from you pursuant to such order for the product that is most closely connected to the claims, irrespective of the cause of action (whether in contract, statute or delict, including for negligence), save to the extent that such liability cannot be excluded by law.
2. We will not be liable for any indirect, special or consequential losses of any kind whatsoever arising in connection with any booking (whether in contract, statute or delict, including for negligence), save to the extent that such liability cannot be excluded by law.
3. Please note that products may have defects and are sold “as is” and with such defects. Products may in certain circumstances be hazardous to your health. It is your responsibility to ascertain whether or not products are suitable for your particular requirements.

Part C: Complaints and General

We aim to provide you with a quality service. If, however, you feel that you have cause to complain, you can contact us at [email protected] or +27 (0)21 874 1648. We will try to do our best to resolve any problems that arise.
We require that you provide us with the following as part of your complaint:

• Your full names, physical address, telephone number and email address.
• The location and description of the service feature or transaction which is the cause of your complaint
• The problem with the service or transaction or rights that you allege to be infringed by such feature or component
• The actions you would like us to take to remedy the problem.
• A statement confirming that you are making the complaint in good faith.
• A statement confirming that the information you are providing to us is to the best of your knowledge true and correct.
• Please incorporate your signature into the complaint
• Use of this web site is subject to the laws of the Republic of South Africa, and the exclusive jurisdiction of the Western Cape High Court, Cape Town provided that if any South African Magistrate’s Court has competent jurisdiction over your person to adjudicate on any dispute arising from or in connection with these terms of use, such Magistrate’s Court will also have jurisdiction to adjudicate the dispute notwithstanding that the amount in dispute may exceed such court’s jurisdiction. You agree to accept service of legal process at the addresses you may provide to us when you use or subscribe to our web site services.
• These terms of use and the terms incorporated herein by reference and the relevant terms implied herein by applicable law constitute the entire agreement between you and us with respect to this site, the services offered here and any products and services acquired through this site. These terms of use shall override any contrary terms or conditions incorporated by you in your communications with us and any such conflicting terms or conditions will not form part of the agreement concluded between us.
• Our failure to enforce any provision of this agreement strictly will not be construed as a waiver of any provision or right. In the event that a portion of this agreement is held unenforceable or invalid by any competent authority, the unenforceable portion will be construed in accordance with applicable law as nearly as possible to reflect the original intentions of the parties, and the remainder of the provisions will remain in force and effect to the fullest extent permitted by the law.
• You may not subcontract, cede, delegate, transfer or assign any of your rights, obligations or duties hereunder to any other person without our prior written consent. We may cede, delegate, transfer and assign our rights, obligations and duties hereunder to any other person.
• We will be excused from a failure to perform or delay in performance of our obligations hereunder if and to the extent that circumstances outside our reasonable control prevent or delay such performance.

RUPERT & ROTHSCHILD VIGNERONS CLIENT INFORMATION PROCESSING POLICY

Rupert & Rothschild Vignerons are committed to protecting your privacy. We recognise our obligation to respect and protect the confidentiality of your personal and financial information. For this reason we have developed this policy to govern the processing of your information. Please read and consider this document carefully since it sets out our intended use of your personal and financial information. We require you to consent to this policy before we can process an order submitted by you or render any services to you.

WHO WE ARE

When we refer to “we”, “us” or “our” herein we are referring to Rupert & Rothschild Vignerons Pty (Ltd) (Registration Number 1984/006568/07) and its affiliated group companies, or any of them, as the context requires, as well as our assignees and successors in title. Our principal place of business is at Rupert & Rothschild Vignerons, Klapmuts Road, Simondium, South Africa but we recommend you contact us via our Information Compliance Office via telephone at +27 (0)21 874 1648 or electronic mail at [email protected]

We may also make enquiries with anyone for the purposes of verifying the accuracy of information already given to us.

How we collect information

You recognise that in order to make use of our products and services you will have to provide us with certain information pertaining to you, failing which we may not be able to render such products or services to you. However, the choice of providing us with information remains yours at all times. We may collect information about you as follows:
We may also make enquiries with anyone for the purposes of verifying the accuracy of information already given to us.

a. From you, including when you order our products, apply for our services, submit forms, requests or transactions, use our web sites or otherwise make use of our services;
b. From public registers, credit bureaus, money laundering, fraud prevention and law enforcement agencies and from your current and previous insurance companies, including for the purposes of processing your orders for products or application for services and to reassess your status from time to time;
c. From people and entities employed by us to provide services for us, which may include debt collection services, cheque verification services, communications services and data hosting, processing and management services;
d. From persons employed by you to provide services to you, including communications services and data hosting, processing and management services; and
e. From such other persons as you may consent to or which may be legally entitled to provide us with information about you.

INFORMATION WE MAY HOLD

We may record and hold the following types of information about you:
We may hold your information collected hereunder for as long as may be required to complete your subscriptions or orders for products or services and for at least five years thereafter or such longer period as may be required or permitted by law.

a. All information of the type as contained in the forms or orders you may submit to us as well as any other details about you that you may provide to us subsequently, including your name, contact details, age, identity number, assets, liabilities, income and payment records;
b. Information we used to process your orders for products or services and to assess your status from time to time, including as received pursuant to our enquiries with public registers, credit bureaus, money laundering, fraud prevention and law enforcement agencies or your current or previous insurance companies. Information received from these entities may be linked to other people with whom you have financial associations, including members of your family and your business partners and associates;
c. Details of your preferences regarding our products and services, and other demographic and lifestyle information;
d. Details of the accounts you and the members of your family hold and transactions you and the members of your family have previously concluded with or through us; and
e. Details of when you contact us and when we contact you, including the IP addresses, electronic mail addresses and telephone numbers you contact us from and the content of the communications between us, which we may record.

WHY WE NEED YOUR INFORMATION

We collect and will process your information for the following purposes:
Please note that we will not contact you telephonically for unsolicited marketing purposes or send unsolicited marketing communications to you by mail, facsimile, SMS or electronic mail if you have objected to receiving such communications by way of a public register recognised for such purposes by law or by notifying us of your objection in the prescribed manner. We will provide you with reasonable opportunities to object to receiving marketing communications in the manner prescribed by law, including on each occasion when we send you such communications.

a. To process orders for products or services and for making related decisions including by verifying your identity, credit status, contact details, financial track record and otherwise ascertaining that you qualify for our products or services from time to time;
b. To take such actions as may be required to enable and improve your access to and/or use of our products and/or services and to exercise our rights and comply with our obligations in respect thereof, including by processing and recording your product orders and service requests and transactions, managing your accounts and policies, delivering our products and services to you, communicating with you regarding your use of our products and services and collecting payments you may owe us;
c. To ensure that the information we receive and hold about you is accurate, complete and up to date;
d. To prevent, investigate and prosecute fraud, money laundering, terrorism, abuse of our services and other unlawful activities;
e. To comply with legal and regulatory requirements, for audit purposes and legal proceedings;
f. To conduct market research and business analysis, understand your preferences, learn more about the products and services that you are interested in and improve the products and services we offer to you;
g. To inform and provide you with the opportunity to make use of products, services and benefits that we offer and that we believe may be of interest to you to the extent that we are lawfully permitted to do so; and
h. For such other purposes as you may consent to or as may otherwise be lawfully permitted, including for the purposes of protecting our and/or your legitimate interests and/or that of our suppliers and other customers.

SHARING YOUR INFORMATION

Keeping your personal and financial information secure is one of our most important responsibilities. We cannot disclose your information unless legally permitted thereto. Save as set out below, we will not transfer your information to a third party without your consent unless legally obliged thereto. In particular, we do not sell lists or databases with our clients’ information and will not provide any of your information to entities outside our group so as to permit them to market their products or services to you. You agree that we may transfer your information to the following people and organisations in pursuit of the data processing purposes set out in this policy:
Please note that our sharing of your information may also involve the transfer thereof to third parties outside South Africa. In the event of such transfer, we will require that such third party also subscribes to protecting your information on terms similar to the terms of this policy.

a. To all persons in our employ or in the employ of our affiliated companies, including to our directors, employees, contractors, agents, auditors, legal and other professional advisors and of our affiliated companies;
b. To banks, credit bureaus and fraud prevention agencies, who may link your information with those of your family members and business associates, provided that we will notify you in advance before we provide adverse information about you to a credit bureau and, upon request, provide you with a copy of such information as required by law;
c. To your bank and to the other issuers of payment cards issued to you at your request, and to any other person that supplies, supports or underwrites a service or product we provide to you insofar as it pertains to your ordering, delivery and/or use of such product or service;
d. To governmental, judicial, regulatory and law enforcement bodies and agencies, including the South African Revenue Services and the National Credit Regulator;
e. To persons employed by us to provide services on our behalf that adhere to principles similar to ours regarding the treatment of your information, including delivery, debt collection, data hosting, processing and management services;
f. To any person to whom we cede, delegate, transfer or assign any of our rights or obligations pertaining to the products or services provided to you or contracts concluded with you;
g. To any person that acts as your legal guardian, executor of your estate, curator or in a similar capacity;
h. To any person that guarantees or stands surety for the performance of your obligations to us insofar as it pertains to such guarantee or suretyship;
i. To such other persons as may be permitted by applicable law or that you may consent to, including persons and entities who may request such information to evaluate your credit worthiness.

SECURITY

We will strive at all times to ensure that your records will always be protected against unauthorised or accidental access, processing or loss. We maintain this commitment to data security by implementing appropriate reasonable technical and organisational measures to safeguard and secure your information. If we use a third party to host, manage or process your data on our behalf we will require that such third party also commit to implementing appropriate reasonable technical and organisational measures to safeguard and secure your information. If we are not prevented by a law enforcement or regulatory agency, we will notify you as soon as practicably possible in writing and at your registered postal or email address if we believe that unauthorised access to your information may have occurred, providing you with such information as you may reasonably require to implement protective measures.

WEB SITES

When you visit any of our websites we may collect certain information about your usage preferences and history. Such information will be stored in a cookie on your computer’s hard drive by your web browser. Cookies are intended to assist and improve your use of our web sites. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may not be able to use all the features of our websites. Every time you connect to our web sites we store web server logs which show your IP address (the unique number which your machine uses when it is connected to the Internet); what you looked at; whether the page request was successful or not, and which browser you used to view the pages. The use of this data is strictly for statistical and personalisation purposes only. This helps us understand which areas of the site are of particular interest and also which pages are not being requested. It also tells us how many hits and page requests we get.

YOUR RIGHTS REGARDING YOUR INFORMATION

Provided that you give us suitable and adequate proof of your identity, you have a right to know which records we hold about you and to know the identity of all third parties which have been or are to be given access thereto. This can be done by submitting a written request to us. We may charge a reasonable prescribed fee as notified to you in advance for processing such requests. We will not be obliged to provide you with information to the extent that we are prohibited or permitted thereto by applicable law. You also have the right to require us to correct or erase any records we hold about you that we are no longer permitted to retain, is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or has been unlawfully obtained. This can be done by submitting a written request to us. We will notify you of the steps taken as a result of your request. Please contact our Information Compliance Office indicated at the head of this policy if you want to submit any request to us hereunder. We will provide you with the prescribed form and the amount of any applicable prescribed fee.

OBJECTIONS

Please contact your local branch or our Information Compliance Office indicated at the head of this policy if you want to object to our collection, processing, recording, protection, use or sharing of your information. Please note that we may require a reasonable period to comply with your objection and can only do so if permitted thereto by law and such compliance does not unreasonably prejudice our legitimate interests or that of a third party.

Part D: PayGate Card Processing

1. Detailed description of goods and/or services:
Rupert & Rothschild Vignerons is a business in the wine industry that produces and sells wine.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way of courier service.

3. Return and Refunds policy
The provision of goods and services by Rupert & Rothschild Vignerons is subject to availability. In cases of unavailability, Rupert & Rothschild Vignerons will refund the client in full within 30 days. Cancellation of orders by the client will attract a 0% administration fee.

4. Customer Privacy policy
Rupert & Rothschild Vignerons shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .

5. Payment options accepted
Payment may be made via Visa, MasterCard, American Express, Diners Club.

6. Card acquiring and security
Card transactions will be acquired for Rupert & Rothschild Vignerons via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. Customer details separate from card details
Customer details will be stored by Rupert & Rothschild Vignerons separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

8. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

9. Responsibility
Rupert & Rothschild Vignerons takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

10. Country of domicile
This website is governed by the laws of South Africa and Rupert & Rothschild Vignerons chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

11. Variation
Rupert & Rothschild Vignerons may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12. Company information
This website is run by Rupert & Rothschild Vignerons (sole trader / private company / close corporation) based in South Africa trading as Rupert & Rothschild Vignerons and with registration number 1984/006568/07.

13. Rupert & Rothschild Vignerons contact details
Company Physical Address: Klapmuts-Simondium Road, Simondium 7670, Cape Town, South Africa.
Email: [email protected] Telephone: +27 (0)21 874 1648